![County of Sonoma](https://edge.sitecorecloud.io/eidebaillyllp1-eidebaillypcd51-prod-99b2/media/images/insights/case-study/logos/png/county-of-sonoma-energy-sustainability-logo_200.png?h=115&iar=0&w=200)
The County of Sonoma’s Energy and Sustainability department realized they needed a better way to serve their community’s needs when they discovered three different staff members working with the same customer on different services—without any of them knowing it.
This brought about a series of questions every business can relate to:
- How are we providing service?
- What is the customer experience?
- Is there a better way to share information across teams?
For The County of Sonoma’s Energy and Sustainability department, customer relationship management means greater visibility and better service for their constituents.
KEY RESULTS
- Improved data integrity
- Nineteen disconnected databases combined into one
- Improved vendor relationship management
- Comprehensive view of county constituents
- New community self-service portal
- Increased visibility